Communication and Organizational Practices †MyAssignmenthelp.com

Question: Discuss about the Communication and Organizational Practices. Answer: Introduction Effective communication helps in forming a positive impact on the working relationships based on trust, high level of tolerance and mutual respect, which are the primary aspects when working in an organization. The effectiveness of the process of communication helps in analyzing the ways in which the different groups and individuals interact within themselves within the organization (Austin and Pinkleton 2015, pp. 7-8). Cultural communication within the workplace is based on a set of beliefs, attitudes, behavior, customs and the social habits of the different individuals who are residing in a particular society. The origin of language gives a complex communication process that helps in understanding the capacity of the humans. Language and culture helps in using the symbols, as a communication process and helps in constructing the social identity with a particular social group, which helps in grooming the individuals and the society (Grunig 2013, pp. 3-4). Communication and culture are two separate entities but are directly linked to one another. The ability to communicate and share the ideas with each other acts as a foundation link for the contact between humans, where culture helps in transmitting the ideas through effective communication. The communicational and cultural relationship is complex and has an intimate connection with each other. The creation of culture is based on communication where the process is based on interaction of the humans based on different cultural characteristics. Without the presence of communication and the relevant media, it is nearly impossible to preserve and pass down the characteristics that are present in a culture from one place to another (Schmitt 2014, pp. 88). As a relationship manager in the Twigs and Things Company, I am responsible for the communicational process that is existing within the company and find out ways so that the communication process can be effective in nature. It is seen tha t within the company there are many employees who have various backgrounds and are working effectively within the organization. Theories on cultural communication The cultural identity theory has helped in identifying the relationship between the inter-cultural competence and the cultural identity. The theory helps in studying the process of communication of the individuals so that there can be negotiation in identifying the cultural groups and establishing a relationship between them. The organization makes it a point to evaluate the messages of the individuals, which may include the ideas related to nationalism, racism and based on gender (Asante 2013, pp. 1). The properties of cultural identity include the process of avowal, which helps in articulating the views and expressions that are present in the identity of the culture. The process of ascription helps in getting the views about how other individuals perceive the idea of different individuals and their cultures. The modes of expression help in using the core symbols that are present in the cultural beliefs, which are followed and shared between different groups. This helps in demonstrating the identities that are present in the different cultural groups. The identity of culture is based on three components such as individual who relates the cultural identities based on their own experiences. Samovar et al. (2014, pp. 5) stated that The history of intercultural interactions is as old as humankind. The migration of peoples, whether seeking new homelands, engaging in trade, or bent on physical or ideological conquests has bought people from different cultural backgrounds in to contact. The relational function refers to the method of interaction between each other and the communal identity helps in using the communication process so that it can create and negotiate the shared identity. The changing aspects that are linked to identity such as economic, social and political needs to be taken in to account so that it can help in identifying the changes that are present in cultural identity. The affective, cognitive and the behavioral aspects help in identifying the situations that are present with respect to cultural identity within a particular situation (Kinloch and Metge 2014, pp. 6-7). The content and the relationship level helps in the interaction between two or more individuals where the message that is sent has some informational content in it. The participants or the sender and the receivers of the information interpret the meaning of the information, which is based on the previous experiences. The level of the message is based on different factors such as the closeness between the individuals and the level of trust that they have within themselves (Chen 2017, pp. 3-4). The cross-cultural communication theory is the process of communication that helps in the interaction between different individuals based on the mode of working, nationality and the sexual orientation of the employees. The employees practice cultures at various levels, which help them to grow within the community and within the organization where they are working. Communication studies are not independent efforts; they are part of the total human search for knowledge and understanding (Casmir 2013, pp 9). The cross-cultural communication is also influenced by the different academic disciplines that are present in the individuals and needs to be avoided so that it can avoid conflict within the organization. It helps in creating a sense of trust and helps in building cooperation between the employees. The various sources that may lead to miscommunication in exchanges between cross culture are the assumption of similarities, which is the way in which we act and behave and the rule of behavior that is accepted universally. The differences in language create the inability to understand what the different individuals try to say within the organization, which may lead to various discrepancies within the organization. The non-verbal communication that exists in an organization may be misinterpreted with respect to the dressing of the individuals and the expression that is presented through the body language. The preconceptions and the stereotypes that are pre-defined with a set of characteristics may lead to wrong notions and expectations. The anxiety level is high among the individuals if they do not know how to react or behave to a situation that may seem inappropriate in nature (Neuliep 2017, pp. 10-12). Generational differences The generational gap between the employees in the company causes problems in communication, as they are not aware of the modern communication tactics that are practiced in the organization on the interpersonal level. From my point of view, I have seen that some of the employees who are aged and serving the company for more than ten years have problem in communicating with the younger generations when they approach them or vice versa. They face problem with the employees who are in the line of production and has to provide feedback to the immediate uppermanagement constantly who are managers and have been serving in the company for long time (Bolton et al. 2013, pp. 245-267). The elders in the company get irritated with the interpersonal communication and the body language of the younger generations, as they are not regularized with these kinds of disciplines within the company. The generational gap within the organization affects the work ethics, mutual respect, level of tolerance an d the core values between the young and the old generations. The members have to communicate and interact in an efficient manner so that it can help in increasing the productivity of the company (Schullery 2013, pp. 252-265). Person with disability The company also employs disable persons, which acts as a barrier within the company. Marcus, the employee is efficient in the work process but has difficulty in his vision. He cannot recognize the faces of the employees and often tells the wrong name of the employees when they go to meet and discuss about the tasks, which requires his help (Dell, Newton and Petroff 2016, pp. 6-7). I have observed for a long time that the employees have problems in communicating with him because of his failure to recognize the person and often explain the wrong tasks to the wrong people. The human resource department of the company has made the other employees aware of the health condition of Marcus but in reality, the person has to face difficulties when dealing with the other employees (Jacobson, Foxx and Mulick 2015, pp. 20-21). Emotions and relationships The emotional content of some employees in the workplace is high, which creates an impact on the process of communication and the buildup of relationships with the other employees in the company. I have notices that Mr. Nicholson in our company has a high level of emotion and becomes judgmental and aggressive in his behavior when his mistakes are pointed out in front of the other employees (Guerrero, Andersen and Afifi 2017, pp. 5-6). This creates a negative impression in the presence of the new employees, as they take this advantage and teases him in the workplace. This has led to a decrease in the productivity level of him, which has hampered his balance between work and life. The display of negative emotions within the company may lead to risks and may disturb the relationships that he shares with the other employees. The difference in the personalities is not only the generational differences but it differs with persons and the ways of communicating with them (Leathers and Eaves 2015, pp. 4). Conclusion and Recommendations Cultural differences The theories on cultural and cross-cultural communication within the workplace need to be followed in a proper manner. Being the manager of the company, it is my responsibility to ensure that there are no miscommunications with respect to culture within the company. I have made a proposal to themanagement of the company about giving proper training to the employees who have different cultural backgrounds and are working under the same roof within the organization. The company needs to hire authorized experts that are available in Australia so that they can communicate effectively within the organization. The employees of the organization needs to promote the use of non-verbal communication and has to have an interest in the culture that exists within the organization. Communication plays a vital role in the relationship development as it is important to develop shared values and understanding and to coordinate activities (Hung and Lin 2013, pp. 1223-1232). The use of facial expressio n and eye contact needs to be encouraged within the cross-cultural group in the organization. The use of this method of communication will help in the effective use of the cultural knowledge and the interpretation of it. The employees need to be trained to use the appropriate communication method whenever it is required so that the other employees can understand the information that the employee wants to communicate. These strategies and the tactics need to be emphasized and taught within the organization to the employees through different workshops that will help in training the staff. These workshops will help in assisting the employees with the cross-cultural communication techniques that will be effective within the organization and the productivity level of the employees will increase. It will also help in changing the mindsets and the habits of the employees in communicating effectively and adapting the different cultures that are present in the organization (Macky, Gardner an d Forsyth 1994, pp. 857-861). Generational gap The generational differences that are present in the organization by gathering the young and the older employees at a particular place and letting them interact with each other. I will note down the body language of the employees, which will help me in assessing the communication techniques that are adopted by them. The workshop that will be undertaken by the company will be done under my guidance so that I can solve the discrepancies that will arise again in the future. It will help me in understanding the differences that may arise due to the age related problems in the organization (Schullery 2013, pp. 252-265). The tolerance level of the employees will be increased with the help of proper training so that the discrepancies of the employees can be solved in an efficient manner. The new generation employees have to understand the importance of communication and respect the way in which the older generation communicates so that the level of understanding between the employees can in crease, which will create an impact on the level of productivity of the organization. The older generation needs to undergo a training workshop where they will be trained in using the non-verbal communication with the new generation employees so that the time in production can be saved and the employees are comfortable in using the sign languages to communicate with each other. This will further help in maintaining discipline within the company (Gursoy, Chi and Karadag 2013, pp. 40-48). Person with disability The disabled persons in the company need to be given proper care so that they do not feel distanced in the company. A meeting with Marcus will help me in understanding the problems that he is facing in the company and identify the ways that will help him in communicating effectively with the fellow employees. The method of communicating with empathy needs to be encouraged amongst the employees so that Marcus may not feel any problem in having a conversation with them. I have to take an initiative in building a positive relationship between the employees and Marcus by rephrasing him the information that has been communicated by the employees. Since he has a problem with the vision, I need to keep an eye on him and inform him when an employee is coming to meet him. This will help him in understanding the information that he wants to give to the particular employee (Travers, Tincani and Lang 2014, pp. 8). This will help him in gaining a strong foundation with the employees, as he will p ass on the necessary information to the right employees. I will discuss with him about his daily life, which will help him in boosting his self-confidence and will be supportive to the employees in his behavior. The good part in his behavior is that he has a calm and composed nature, which helps him in listening patiently to the employees and then providing a proper feedback on how to proceed with the work. The disability has restricted him in adapting the flexibility within the workplace, which will help him in easing out his work. A supportive environment needs to be created so that communication within the organization can be created so that the disability of Marcus can become a tool of empowerment, which will help in contributing effective communication in the organization (Christensen et al. 2014, pp. 10). Emotions and relationships The relationship that is based on emotions in an organization helps in communicating effectively with the other employees. Nicholson has the habit of being aggressive within the workplace, as his level of anxiety increases when he is confronted, which may lead to something destructive in the workplace. I need to conduct classes on stress management so that he can understand the importance of remaining calm within the workplace and increase his productivity (Rosenberg and Chopra 2015, pp. 6). He needs to respect the views of other employees and should be tolerant in behavior so that the employees may feel safe while communicating with him and help him in understanding the tasks of the company. I need to conduct several sessions with him and help him in understanding the disadvantages that are associated with the high level of anxiety levels. My end goal would be to help Nicholson become friends with the other employees so that it will help in creating a positive communication climate within the organization (Hackman and Johnson 2013, pp. 2). References Asante, M.K., 2013.The global intercultural communication reader. Routledge. Austin, E.W. and Pinkleton, B.E., 2015.Strategic public relations management: Planning and managing effective communication campaigns(Vol. 10). Routledge. Bolton, R.N., Parasuraman, A., Hoefnagels, A., Migchels, N., Kabadayi, S., Gruber, T., Komarova Loureiro, Y. and Solnet, D., 2013. 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